Customer satisfaction index (CSI) of the daytime bus service indirectly managed by the AMB - Mobility Observatory in Catalonia (OMC)

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Customer satisfaction index (CSI) of the daytime bus service indirectly managed by the AMB

Customer satisfaction surveys measure the assessment of service users. In this case, the index (ISC) measures perceived quality by conducting surveys of users. The indicator reflects the assessment that these people make of different aspects of the daytime bus services managed by the AMB, weighted by the importance they give to each of the aspects evaluated.

Unit: Score

Frequency: Annual

Update: Annual

Estimated next update : 2026

Last data updated : 2024

Geographical area: Barcelona Metropolitan Region

Source: Barcelona Metropolitan Area

Document:

For more information, refer to the repository of perceived quality surveys.

bus transport públic enquestes qualitat percebuda

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